Guidelines

We, at Frangeli House wish for your stay to be pleasant and memorable. Please do not hesitate to call on us if you need assistance and let us know how we could make your stay more comfortable.
To ensure the enjoyment and safety of everyone, please refer to the following guidelines.  Thank you.

CHECK-IN and CHECKOUT
Check-in time is at 2:00 p.m. while check-out time is at 11:00 a.m.

Request for early check-in is subject to room availability. You may leave your luggage in the office if room is not yet available.

Checkout after 11 a.m. is subject to charge, which is P100.00 per person per hour.
Early check-in will be charged the same.

MEALS
Breakfast is served between 7:00 a.m. to 9:00 a.m. Meals may be enjoyed in the dining room or al fresco on the ground floor veranda. Eating inside the bedrooms is not allowed to discourage vermin and insects.  Additional breakfast is P400 per 3-course meal with local brewed coffee or tea.  Snacks will be served at 3:30pm after check-in and at 10:00am the next day.

WIFI
Wifi is available for your use. Please ask for the password from the front desk.

ACTIVITIES
Books, magazines, piano, and board games in the living room are for your enjoyment.

ROOM KEYS
Please drop your room keys at the office when you leave the house.

WATER & ELECTRICITY
Because water is a precious resource, please help us conserve it. Also, please turn off the lights when leaving the room.

TOWELS
Please let us know if you need new towels and/or bed linens.  To save on water and electricity, please hang your towels to be re-used on the towel holders.

HOUSEKEEPING
There is no daily maid service however, housekeeping will be available every 2 days for towel and linen changes.

NOISE CONTROL
FH is a bird and eco sanctuary.  Offensive, loud, and intolerable music/ noise will not be allowed in the venue at any time. Offenders will be warned. FH will be compelled to shut down the power supply and the sound system in case of non-compliance.

In consideration of our neighbors, as per agreement with the barangay, and in compliance with the Baguio Environment Code, loud noise or music will have to be toned down by 7:00 p.m. All noise, and music will end at 9:00 p.m. Quiet hours in residential zones in Baguio are 9:00pm-6:00am.

GATE SCHEDULE
Gates will be locked at 12 midnight. Guests who would like to come home later, please inform the FH staff.

DAY GUESTS
Up to 5 day guests are allowed for our guests from 10:00 a.m. to 11:00 p.m. Incoming and outgoing day guests will sign our guestbook. If additional rooms are needed for day guests, please inform the FH staff.

PARTIES
Parties that require catering and/or the use of rented sound system and/or lights are not considered under transient-stay  and live-in seminars arrangements.  If you wish to use the house for a party, you may inquire about our events rates with accommodation.

SMOKING

Baguio city has a very strict no smoking ordinance.
Smoking, especially inside the house, including in the guestrooms, is not allowed for health and safety reasons.  Any evidence of smoking in the rooms or inside the house will result in a P5,000 fine that will be deducted from the security deposit.

PETS
Pets are not allowed inside the house. They are permitted to stay at the gardens and the covered tiled areas around the house.

WASTE MANAGEMENT
We have provided containers for recyclable dry papers, tin cans, plastic, and glass bottles under the stairs on the second floor and in the kitchen.  Guests are requested to follow barangay and city of Baguio ordinances to segregate all waste items into biodegradable (nabubulok) and non-biodegradable (hindi nabubulok).  Failure to do so will entail a P1,000 fine to be deducted from the security deposit.

DAMAGES
Damaged linens, furniture, and fixtures will have to be paid for based on our estimated value of damage or loss.

FIREARMS
Firearms are not allowed in the premises.

RESCHEDULLING
Rescheduling is dependent on the availability of the place.
Changing the schedule of the stay within 2 weeks to 1 week before the reserved date will mean a 10% charge of the total amount which will be deducted from the down payment.
Changing the schedule of the stay within 1 week before the reserved date will mean a 20% charge of the total amount which will be deducted from the down payment.

A booking is considered as rescheduled if there is a definite date the stay would be moved to that is not more than 3 months from the original booking.  Failure to book a specific date after this will render the customer’s payment non-refundable.

CANCELATION

There will be a cancellation charge of P2,000.  Reservations could be cancelled at least 2 weeks before the stay, after which the customer’s payment will be fully refunded less the cancellation fee.  If reservations are cancelled at least 1 week before, 50% of the customer’s payment will be refunded. Any cancellation fees incurred e.g. credit card or bank fees shall be charged to the customer. Canceling the reservation less than 1 week before the event will render the customer’s payment non-refundable. The security deposit will be returned.

If reservations are made less than a week before the event date, Frangeli House requires full payment of the event, inclusive of the security deposit. Cancellation of the reservation will render the payment non-refundable.

NO SHOW

Renters who fail to show up on the reserved date will not receive a refund.

REFUNDS
No refunds are applicable if “acts of God” occur during your stay including but not limited to failure of public utilities, severe weather, or personal emergencies.  Early departures are also non-refundable even for multiple reserved dates.